Big Technology

Tony Hsieh and Brian Armstrong Show Us Two Different Paths Forward for Tech

The tech industry can sideline the press. But should it?

Alex Kantrowitz
OneZero
Published in
4 min readDec 3, 2020

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Zappos founder Tony Hsieh. Photo: FilmMagic/Getty Images

Over Thanksgiving break, a spectacle developed over a forthcoming New York Times story about Coinbase. News of the story first appeared on Coinbase’s blog, where the company posted an email to employees warning of an impending negative article. “The story,” it said, “will allege that several Black employees had negative experiences at Coinbase over the last few years.”

Soon after Coinbase’s post went up, a chorus of tech insiders implored their peers to cut off the press, and tell their stories themselves. “Build your own media arm, hire an [editor-in-chief], and go direct,” Palantir co-founder Joe Lonsdale tweeted. “The quality of traditional publications is declining simultaneously with our need for them,” said Y-Combinator co-founder Paul Graham. “Better to say your own story than defend the one NYT writes,” said product manager Madhur Chadha.

The allure of “going direct” is simple. Thanks to the social internet, you can now tell your story exactly as you’d like — without any criticism — instead of filtering it through reporters’ and editors’ lenses. Everyone from athletes to politicians have embraced this form of media…

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Alex Kantrowitz
OneZero

Veteran journalist covering Big Tech and society. Subscribe to my newsletter here: https://bigtechnology.com.