OneZero
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OneZero

Trust Issues

User Agreements Are Betraying You

There’s a better way for us to interact with tech companies

TThe user agreement has become a potent symbol of our asymmetric relationship with technology firms. For most of us, it’s our first interaction with a given company. We sign up and are asked to read the dreaded user agreement — a process that we know signifies…

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Woodrow Hartzog

Professor of Law and Computer Science at Northeastern University School of Law and Khoury College of Computer Sciences.