Member-only story
Trust Issues
User Agreements Are Betraying You
There’s a better way for us to interact with tech companies
The user agreement has become a potent symbol of our asymmetric relationship with technology firms. For most of us, it’s our first interaction with a given company. We sign up and are asked to read the dreaded user agreement — a process that we know signifies some complex and inconveniently detrimental implications of using the service, but one that we choose to ignore. Our privacy hangs in the balance, yet we skim to the end of those tedious terms and conditions just so we can share that photo, or send a group message, or update our operating system…
It’s not our fault. These agreements aren’t designed in a way that would allow us to properly consider the risks we’re taking. Tech companies have no incentive to change them. Lawmakers don’t seem to know what the alternatives are. But that doesn’t change the reality: User agreements are a legal and ethical trap, and they betray the trust of users from the very start.
The Accident of User Agreements
In the late 1990s, when lawmakers started looking for ways to protect people’s data, user agreements were a convenient place to start. Regulators were still handling the young internet market delicately…
