Microprocessing
The Amazon Effect Is Making Customer Service Reps’ Lives Hell
The pandemic has exposed a major rift in the retail industry
Published in
7 min readJul 1, 2020
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“Julie answer your DAMN phone!” wrote a user on the J.Crew Instagram account. “Your online department is impossible to log into or reset a password… YOUR SYSTEM CRASHES WHEN A PROMO CODE IS ENTERED OR I TRY TO…