Microprocessing

The Amazon Effect Is Making Customer Service Reps’ Lives Hell

The pandemic has exposed a major rift in the retail industry

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Photo: picture alliance/Getty Images

“There was a turning point around mid-April, though, where you could tell people had mentally decided the pandemic was over.”

“A lot of people say they want to support businesses that are non-exploitive, but they want a level of speed and convenience that can only be achieved through exploitation.”

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I’m a columnist for OneZero, where I write about the intersection of health & tech. Also seen at Elemental, The Atlantic, VICE, and Vox. Brooklyn, NY.

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I’m a columnist for OneZero, where I write about the intersection of health & tech. Also seen at Elemental, The Atlantic, VICE, and Vox. Brooklyn, NY.

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