Jul 1, 2020
7 min read
Microprocessing
The Amazon Effect Is Making Customer Service Reps’ Lives Hell
The pandemic has exposed a major rift in the retail industry
“Julie answer your DAMN phone!” wrote a user on the J.Crew Instagram account. “Your online department is impossible to log into or reset a password… YOUR SYSTEM CRASHES WHEN A PROMO CODE IS ENTERED OR I TRY TO…
