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The Amazon Effect Is Making Customer Service Reps’ Lives Hell

The pandemic has exposed a major rift in the retail industry

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“Julie answer your DAMN phone!” wrote a user on the J.Crew Instagram account. “Your online department is impossible to log into or reset a password… YOUR SYSTEM CRASHES WHEN A PROMO CODE IS ENTERED OR I TRY TO…




The undercurrents of the future. A publication from Medium about technology and people.

Recommended from Medium Remote. Wi-Fi+IR remote control for smart home. From idea to first sales

What’s the role of UX in mixed reality?

Technology and wellbeing — the future’s bright

Rare Secret to improve battery life

The Metaverse — it doesn’t exist yet, but Meta is on the way to being created

When I get hit by a self-driving car, I’m suing everyone in sight for 8 trillion dollars

Since the beginning of early civilization, we have seen many different aspects of our society grow…

My Car Made Me Famous — For A Minute

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Angela Lashbrook

Angela Lashbrook

I’m a columnist for OneZero, where I write about the intersection of health & tech. Also seen at Elemental, The Atlantic, VICE, and Vox. Brooklyn, NY.

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