Slack and the Decline of Bots
Remember when bots were the new apps? Now it’s the opposite.
“Bots are the new apps,” Microsoft CEO Satya Nadella said at the company’s annual developer conference in 2016. His company had just updated Cortana, its virtual assistant, and built a system for developers to build bots of their own.
The idea was that people would no longer have to open an array of different apps or websites to do things like order lunch or a ride, check the news or weather, or get work done. They could do all of it simply by chatting with artificially intelligent software, which would automatically plug into the services they needed.
Nadella wasn’t the only big bot believer. Three months earlier, the Verge’s Casey Newton had published a long feature on bots as the future of user interfaces. He cited the prevalence of text-based bots in Slack, the workplace productivity app, as well as their proliferation in products like Whatsapp, WeChat, and Facebook Messenger.
Fast forward to 2019, and it seems that bots are no longer the new apps. If anything, to judge from Slack’s latest product announcements, apps are the new bots.
“Nobody should have to be a specialist in the dozens of apps they interact with on a daily or weekly…
