Facebook’s Contracted Moderators Say They’re Paid to Follow Orders, Not Think

Workers say they were discouraged from speaking up when they found flaws in the company’s policies

Will Oremus
OneZero
Published in
4 min readOct 28, 2020

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Content moderators work at a Facebook office in Austin, Texas.
Content moderators work at a Facebook office in Austin, Texas. Photo: Ilana Panich-Linsman/The Washington Post/Getty Images

We know by now that moderating Facebook is a nightmare. We know that developing and enforcing a consistent set of rules across 2 billion users across nearly 200 countries…

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