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Doctors Are Scrambling to Learn ‘Webside Manner’

As patients turn to telemedicine, doctors must learn to convey empathy over screens

A woman holds up a digital tablet and talks to a doctor over teleconference.

TTania Elliott, MD, a telemedicine provider who specializes in immunology, says preparing for a video visit with a patient is a lot like setting up for a TV broadcast. “Set up your computer in front of a bookshelf or a wall with a painting —…



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Ashley Abramson

Writer-mom hybrid. Health & psychology stories in NYT, WaPo, Allure, Real Simple, & more.