Doctors Are Scrambling to Learn ‘Webside Manner’

As patients turn to telemedicine, doctors must learn to convey empathy over screens

Photo illustration. Image source: AJ_Watt/Getty Images

Tania Elliott, MD, a telemedicine provider who specializes in immunology, says preparing for a video visit with a patient is a lot like setting up for a TV broadcast. “Set up your computer in front of a bookshelf or a wall with a painting —…