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Amazon’s A.I. Emotion-Recognition Software Confuses Expressions for Feelings

People’s faces say a lot less about their emotions than companies think

Illustration: Eva Redamonti

InIn August, Amazon announced it had improved “accuracy for emotion detection” in its facial-recognition software. Not only could the technology better detect seven emotions (happy, sad, angry, surprised, disgusted…

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Jayne Williamson-Lee

Jayne Williamson-Lee

Health and technology writer • grad student at Johns Hopkins • j-writer.com