Amazon Uses Automation to Hide a Disastrous Record of Workplace Injuries

As robotization scales up, so do injuries

Brian Merchant
OneZero

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Photo: Philippe Lopez/Getty Images

For the last decade, Amazon has been on an automation spree. The retail behemoth is mechanizing its warehouses, buying up robotics companies, and transforming its facilities into state-of-the-art, semi-automated distribution centers. The goal is clear enough: to move, sort, and ship products to customers as fast as inhumanly possible — to vastly improve operational efficiency. This is always the aim when companies adopt industrial automation, of course, but it comes with a downside: People tend to get worried about the robots.

Since long before the term “robot” was even coined, workers have been justifiably concerned that machines would pose a danger to them, whether to their livelihoods or their bodies. So companies tend to try to preempt both concerns by invoking a version of what’s become something of an industry-standard response: Robots and automation will do the so-called “3D jobs” — dull, dirty, and dangerous work that humans shouldn’t want to do anyway. (These have traditionally been jobs taken on by the working class, and were often historically union gigs.)

As such, companies doing the automating usually try to emphasize how much safer robots will make the workplace over how much they’re…

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Brian Merchant
OneZero

Senior editor, OneZero, books, futures, fiction. Author of The One Device: The Secret History of the iPhone, founder of Terraform @ Motherboard @ VICE.